Simply Smiles West Perth Privacy Policy

Who is responsible for privacy?

The practice manager handles privacy enquiries, access requests and complaints for Simply Smiles West Perth. Contact info@wpdentalcentre.com or 0417 516 168, or write to the practice at 3/34 Outram Street, West Perth WA 6005.

• Contact Simply Smiles West Perth

  Practice contact details.

What information do we collect?

We collect information reasonably needed for dental care and practice administration: your name, contact details, date of birth, medical and dental history, medicines, clinical notes, X-rays, payment and health-fund details. We usually collect it directly from you with your consent, or from an authorised representative or treating provider when appropriate.^{Sources: [2]}

We explain why information is needed. You may make a general enquiry anonymously or use a pseudonym where practical, but identification and relevant health information may be necessary to provide safe care or process a claim. If you do not provide necessary information, we may be unable to provide the requested service.^{Sources: [2]}

How do we use and share information?

We use information to assess and provide care, arrange appointments, communicate with you, manage accounts and process authorised claims. We may share necessary information with treating clinicians, laboratories, insurers and service providers supporting these activities, subject to confidentiality and privacy safeguards.^{Sources: [3]}

Other uses or disclosures need your consent unless permitted or required by law, such as responding to a serious health or safety threat. We do not sell patient information. You can decline marketing communications. If an overseas disclosure is proposed, we will explain the recipient and country where practical and apply the safeguards required by APP 8.^{Sources: [3, 1]}

How is information protected and retained?

We take reasonable steps to protect paper and electronic records from misuse, loss and unauthorised access, change or disclosure. Access is limited to people who need it for their work. Records are retained for care and legal obligations, then securely destroyed or de-identified when no longer required and lawful to do so.^{Sources: [1]}

Website hosting may generate technical logs, such as IP addresses and request times, for operation and security. External websites have their own privacy policies. Email is not guaranteed secure; contact us first to arrange an appropriate way to transfer sensitive records. Eligible data breaches are handled under the Notifiable Data Breaches scheme.^{Sources: [1]}

Can I access or correct my information?

Yes. Ask the practice manager to access or correct your information. The Office of the Australian Information Commissioner's guidance explains these rights. We verify your identity and respond within a reasonable period. We explain any permitted access charge in advance; making a request or correcting information is not charged. If access or correction is refused under a lawful exception, we explain the reason and complaint options.^{Sources: [4, 1]}

How do I raise a privacy concern?

Email the practice manager at info@wpdentalcentre.com or call 0417 516 168. Describe your concern and preferred contact method. We will acknowledge it, investigate and explain our response. If it remains unresolved, you may contact the Office of the Australian Information Commissioner through oaic.gov.au. We publish policy updates on this page.^{Sources: [1]}